FAQ

How long does it take you to paint a custom doormat?

Once we have a design approved by you it will take 2-4 business days for us to paint and dry your mat so it is ready for shipping.  If you need your doormat by a specific date, please email us to check if we can accommodate hello@dapahgifts.com.au

How long does it take you to print my custom Metal Wall Art?

Once we have received and checked your image is large enough for printing it will take us 1-2 business days for us to print and press your Wall Art so it is ready for shipping.  If you need your Metal Wall Art by a specific date, please email us to check if we can accommodate hello@dapahgifts.com.au

Do you offer Wholesale / Bulk Orders?

Absolutely!  Email us hello@dapahgifts.com.au if you would like to stock our Doormats and/or Metal Wall Art.  We are a small business and understand the challenges of small business so we try to keep our minimum order quantities as low as we can while still being able to provide you with a good wholesale price.  

I am local to Sunshine Coast, can I collect my order?

Yes, we offer a limited free pick up option.  You will need to make a set time and day for collection and bring a copy of your order (printed or email on your phone) as well as photo ID for your pick up.

Can I track my order?

Absolutely!  Once your order has been dispatched, you will receive a tracking number via email.

How can I ensure an invoice isn’t included with an order which is a gift?

Absolutely!  Please pop a note into the comments section at checkout to let us know that it is a gift and we will make sure that an invoice/packing slip with order details is not included. 

Can I customise a gift?

Absolutely!  Email us hello@dapahgifts.com.au to chat about your custom requirements.

How long do you take to process standard orders?

Place your order by 2.00pm to have your item(s) sent on the courier the next day.  We use Aramex as our couriers (subject to change without notice), shipping generally takes 1-4 working days.

Are you an Australian Company?

Yes we are!  While we originate from New Zealand, we now live on the beautiful Sunshine Coast in Queensland.

Do you do custom Corporate orders?

Absolutely!  We love working with our Corporate clients to create a special package that encompasses our client’s brand and company messaging.  We have corporate branding options including logo stickers, branded cards and custom printed ribbons.  Note that these custom orders add processing times to allow for the special printing (an additional 5 working days).

We realise that effective custom branding isn't just about a logo or design—it encompasses your values, messaging, customer experience, and the emotions evoked by your brand. Consistency and authenticity are key in building a strong brand identity.  Chat with us about your requirements hello@dapahgifts.com.au

Do you have Afterpay?

Yes we do!  You can select this payment option at checkout.  We also accept all major credit cards and bank payments.

Do you allow pre-orders?

Yes we do, you can pre-order any of our products any time during the year. 

When ordering for Christmas we highly recommend that you get your order in by 8 December to ensure you don’t miss out and we can get your order out and delivered before Christmas.

Do you run any special deals or discounts?

Yes, we love to share some love by treating our valued customers with special deals.  Any special deals are announced to our VIP Club Members first (they get first dibs) and then announced on our social media pages on Facebook and Instagram.